I make processes measurably better — now I'm building the tools to do it.

A career built on problem solving, technology, and service — from call-centre workflow optimisation to SaaS customer success to continuous improvement and institutional data analytics at the University of Otago. The common thread: finding the pain points through real conversations with stakeholders, then turning them into improved processes, automation, and measurable change. These days that same instinct goes into building my own software tools — from volleyball match analytics to sites for local businesses.

See what I'm building

Looking out over the Otago Peninsula coastline — tussock hills, inlet and open sea, near Dunedin, New Zealand

Based in Dunedin, Aotearoa New Zealand.

Career timeline

  1. 2026–now

    Independent builder — own tools & client sites

    Building software end-to-end: a volleyball match analytics app (live rotation tracking, lineup management, stat capture), mockup sites for local businesses, and an AI-assisted, multi-model development workflow.

  2. 2024–now

    Quality Analyst / Continuous Improvement Analyst — University of Otago

    Process mapping, automation, and continuous improvement across university teams; then division-wide analytics — trade performance against SLAs, workload trends, costs vs budgets — delivered as regular Power BI reporting targeted at each management level, plus internal audits against policy and legal requirements.

  3. 2021–2024

    Head of Customer Success — GetHomeSafe

    Took key clients from discovery to implementation of customised safety-software solutions; worked with product, dev, and testing teams to scope and ship features in Agile; owned customer support across all channels and built the metrics and processes that fed customer feedback back into the roadmap.

  4. 2020–2021

    National Contracts Manager — CrestClean

    Managed national contractual obligations across franchised operators for major clients; collated regional data for RFQs and tenders; assisted a migration to Microsoft Dynamics CRM including cleanup and validation of dated contract data.

  5. 2018–2020

    Workflow Optimisation Specialist — Contact Energy

    Used call and task workflow data to build projections and reporting for senior management, and rostered 400+ call-centre staff from those projections. Helped implement PureCloud workflow management, which drove an organisation-wide customer-service quality assurance initiative. Won the 2019 Curiosity Award for taking ownership of folding LPG sales into existing electricity portfolios and streamlining AoG tender document processes.

Skills

Continuous improvement

  • Process mapping & automation
  • Stakeholder engagement — pain-point discovery through conversation
  • Policy, best-practice & internal audit

Automation & data

  • Power BI reporting & visualisation
  • SLA / workload / cost-vs-budget analytics
  • Workforce projections & rostering from workflow data

Building software

  • Web development (HTML/CSS/JS, React/Vite)
  • AI-assisted, multi-model development workflows
  • SaaS product sense — Agile delivery, customer success, CRM

Project & change delivery

  • Project management — scoping, planning, delivery
  • Change management — bringing people with the change, not just the system
  • Implementation management — from decision to live, with the details handled

Current projects

Live, self-updating detail lives on the project dashboard — it reads each project's own documentation, changelog, and learning notes.

Work with me

Run a local business? I'll build you a free mockup of a new website — you only pay if you want it made real. I also help small organisations with process improvement, automation, and reporting, and run sensible small-budget Meta & Google ad campaigns for local businesses. See what I offer →

Beyond the desk

I'm based in Ōtepoti Dunedin, down the bottom of the South Island — big skies, a working harbour, and the Otago Peninsula on the doorstep. Away from the keyboard I play volleyball, which is where VolleyStat came from: I got tired of tracking rotations and stats on scraps of paper, so I built the tool I wanted on the bench. The best projects tend to start as your own itch to scratch.

Sunset over the Otago Harbour, Dunedin — orange sky reflected on still water
Sunset over the harbour.
Evening view over the rooftops of a Dunedin suburb toward the hills and sea, with the moon rising
Home turf — a Dunedin evening.